Note on children's privacy: we will not collect personal data from users under 13 years of age to the best of our knowledge, as our services are not intended for children, unless we first obtain verifiable parental consent. If you believe that we have collected personal information from a child under the age of thirteen without parental consent, you may report this to François Grégoire at [email protected] .
a. Data we collect from third parties
To make a service request, we need contact information for each customer. When a customer requests an appointment with us online, we obtain the phone number, name, e-mail address and reason for consultation.
b. Information you send us directly
We collect information from you when you make a request on our website, contact us or otherwise interact with our website. The type of information we collect differs depending on your interaction with us and may involve: your name, telephone number, e-mail address and reason for consultation.
c. information we collect about you
We collect your personal data from you (in clinic and online) and from third parties, as well as automatically via your use of our website or services.
d. Data we collect automatically
We automatically collect data about your use of our website via cookies, web beacons and other technologies. We combine this information with other information we collect about you. We use this information to identify you across multiple devices. Please see "Cookies and other tracking mechanisms" below for more information.
Your browser type and operating system.
The referring URL or web page that brought you to our site.
The web pages you visit; the links you click on; your IP address.
The duration of your visit to our Site and/or use of our Services.
Your domain name.
e. How we use your personal data
We use your information (including your personal data) for the following purposes and in accordance with the law:
To administer questionnaires and surveys.
To communicate with you about your use of our services, for other customer service purposes, to provide our services to you, to respond to your inquiries and to fulfill your orders.
To better understand how users access and use our website, both on an aggregate and an individual basis.
To provide you with information, if you request it, regarding your physiotherapeutic diagnosis or any other relevant information indicated by our healthcare professionals.
To protect ourselves and others.
To provide site personalization, to customize the content and information we may send or display to you, and personalized help and instructions, and to otherwise customize your experiences while using the Website.
To evaluate, improve or modify our website and services, including our services offered in our studios.
For research and analysis purposes.
To administer our customer loyalty programs.
To comply with applicable legal obligations.
For other business purposes, including, for example, in the context of a merger, acquisition, sale/purchase of assets or bankruptcy.
For marketing and promotional purposes. For example, as permitted by applicable law, we may use your information, such as your e-mail address, to send you news and newsletters, promotions and special offers or to otherwise contact you about products or information that may be of interest to you, including information about third-party products and services. We may also use the information we learn about you to help us advertise our services on third-party websites and social networks.
f. How we share your information
Information related to your health is never shared. We may share your information, including your personal information, as follows:
We may disclose the information we collect from our subsidiaries or affiliates, including for their own direct marketing purposes.
We may disclose the information we collect from you to service providers, third-party suppliers, subcontractors or agents who perform tasks on our behalf. For example, we share your information, on an aggregate or individual basis, with third parties to help us advertise our products and services and to help us determine relevant advertising. These third parties may include entities that help us and other companies communicate with you and provide you with advertisements, including advertisements on social media platforms, third-party websites, as well as through push notifications and emails.
We may also share information in the following circumstances:
We may disclose information we collect from our partners, including for their own direct marketing purposes. For example, we disclose information to our partners in connection with the provision of our co-branded services, the sale or distribution of products or services, or the implementation of joint marketing activities or promotions.
We may transfer the information we have collected from you to another company if we are acquired by or merged with another company, if some or all of our assets are transferred to another company, or as part of a bankruptcy proceeding.
In response to legal process.
We may also disclose information we collect from you in order to comply with the law, legal process, court order or other legal process, for example in response to a court order or subpoena.
To protect ourselves and others.
We may also disclose information we collect from you when we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person, violations of our Terms and Conditions or this policy, or as evidence in litigation in which Groupe Mouvement Physio is involved.
At your request or with your consent.
We may disclose information we collect from you with your consent or to facilitate your requests.
Anonymous and aggregated information.
We may share aggregated or anonymized user information with third parties for advertising, marketing, research or similar purposes.
Cookies are alphanumeric identifiers that we transfer to your computer's hard drive via your Web browser for record-keeping purposes. Some cookies allow us to make it easier for you to navigate our website, while others are used to enable a faster login process or to allow us to track your activities on our website.
h. Disable cookies.
Most web browsers automatically accept cookies. However, if you prefer, you can modify your browser options to block them in the future. Visitors to our website who disable cookies will be able to browse certain areas of the website, but some features may not work. The Help section of the toolbar on most browsers will tell you how to prevent your computer from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether.
i. Clear GIFs, web beacons and other technologies.
Clear GIFs are tiny graphics with a unique identifier, similar in function to cookies. Unlike cookies, which are stored on your computer's hard drive, clear GIFs are invisibly embedded in web pages. We may use clear GIFs (web bugs, web beacons, or pixel tags) in connection with our Web site to, among other things, track the activities of visitors and users of our Web site, help us manage content and collect statistics about Web site usage. We and our third-party service providers also use clear GIFs in HTML e-mails to our customers, to help us track e-mail response rates, identify when our e-mails are viewed and track whether our e-mails are forwarded. We also use third-party SDKs to, among other things, track our conversions, associate with your account how you use our website and when you are not logged into the account, and provide you with advertising on and off our website.
j. Multi-device use.
We may use the information we collect about you (whether directly from you on our site, or from in-store shopping activities, via your device(s), or from a third party) to help us and our third-party service providers identify other devices you use. For example, a tablet, a cell phone, another computer, etc. We, and our third-party service providers, may also use multi-device tracking and other information we learn about you to deliver targeted advertising to your devices, to send you push notifications and to send you emails. To disable cross-device advertising, you can follow the instructions set out in the Third-party ad network section below. If you use multiple devices or browsers, your opt-out will be specific to the web browser or mobile device from which you accessed the opt-out.
k. Third-party analytics.
l. Do not track.
Groupe Mouvement Physio has processes in place to recognize "do not track" signals from web browsers. To find out how to use your Web browser's do-not-track function, use the help section of the toolbar. Please note that we do not guarantee that our processes will capture all do-not-follow signals. You can disable some tracking, as described in this section. For example, by deactivating cookies. You can also disable targeted advertising.
m. Advertising networks / social networks
n. Customer correspondence
We use third parties to operate targeted advertisements to reach people who have visited our Services or who are recognized in one or more of our databases ("Matching Ads"). This is done by uploading a customer list to the third party. For example, via Google Customer Match, Facebook Custom Audiences, embedding a third party pixel in our Services and the third party matching common factors between our data and their data. We may also work with partners to serve matching ads based on data about you and others in these partners' own databases or compare the partner's data with our own consumer lists. If you wish to unsubscribe using your data for corresponding advertisements, please contact us and indicate that you wish to unsubscribe from corresponding advertisements, you may do so by sending us an e-mail to [email protected]. We will ask the relevant third party not to target the relevant advertisements to you using our information about you. You may also contact the appropriate third party to unsubscribe. We are not responsible for any third party's failure to comply with our or your unsubscribe instructions.
o. Third-party links
You may find links to third-party websites on our website. Use of and access to linked websites are not governed by this policy, but rather by the privacy policies of those third-party websites. We are not responsible for the information practices of such third-party Web sites.
p. Access to my personal information
You can modify the personal information you have submitted by logging into your account and updating your profile information. Please note that duplicate information that you have modified, updated or deleted may remain available in the cached and archived pages of the Site for some time.
q. Promotional e-mails
We may send promotional e-mails to your personal e-mail address. You may unsubscribe from our promotional e-mails by following the unsubscribe instructions contained in the e-mail. Please note that opt-out requests may take up to 12 business days to process. If you opt-out of receiving promotional e-mails, we may still send you e-mails regarding services you have requested or received from us, recommendations or other information that may be of interest to you.
r. Texts and calls
Please refer to our terms and conditions for more information on texting and calling.
s. Contacting us
t. Changes to this policy
We may change this policy from time to time; we recommend that you read it sporadically to stay informed. If we make changes to this policy that materially affect our practices regarding personal information, which we have previously collected from you, we will ensure that we provide you with advance notice of such change by highlighting the changes on our website. This policy is valid as of the effective date defined in this document.